Tech support phone call fun

When I called tech support to make my complaint about the box not working, and he made the tech visit appointment, the nice man told me I could call back after the technician left to get a credit to my account. Awww, that's so sweet.

So, I called. Now this isn't really a billing call (no such options exist in the billing portion of their automated menus), and it's not really a tech support call either. Or is it? I don't know, but I went to tech support because I was also troubled by the comment from the tech that if this didn't work we'd have to pay an extra $6 a month for the higher end box. That seemed like a tech-y complaint to me for whatever reason.

This nice guy informed me that because of the plan we've been paying for, for the past year, we should have had the HD box this whole time for free. Of course after a year they then would charge $9.95 a month extra. (no idea where that tech got $6 a month from?) Apparently they don't even offer this DVR any more. They don't have a non-HD DVR at all. So, right now, if I wanted to use the DVR service that I pay for I'd also have to pay the extra $9.95 a month for the more expensive box?

Wait, one second. They are offering a service, then, that they don't even have equipment for? ARE YOU KIDDING ME?

"Well, no, it's free for 12 months." Hold on, let me ask you, what happens after 12 months? "um, well then it is $9.95 per month." So, no, it's not free at all. You're waiving a fee for 12 months, but you can't tell me that it's free. You can't tell me that at all.

AND then it hit me that this whole time Comcast has had not one, not two, but three opportunities to give me that HD box that I was supposed to have this whole time and at no point did anyone say "oh, wait, you're supposed to have this nicer box for 12 months..." WHAT?
1) when they initially came and installed it. They gave us the cheaper box to begin with. The account apparently says we could have had the nicer box to begin with.
2) when I traded in the first broken piece of crap box that wasn't working. I specifically asked the woman, when I saw her handing me the same piece of crap box already with a scratch in it to indicate that it was in no way new, if there wasn't a newer or nicer box I could have instead. She insisted no, this was the box I get.
3) when the service technician was JUST HERE, but told me I'd have to pay more for it. But, but, but, according to this nice guy on the phone here NONE of that is correct because I should have had that nicer box for the past year instead of the agony of this piece of crap? Are you kidding me?

THEN, I get over that piece of consumer rage and get back to the thought that were that to have happened I'd be getting charged an extra $9.95 a month for HD DVR service when I really just want plain old regular DVR service. I don't need HD DVR, I don't pay for HD cable. Follow me here?

Sorry you're so upset sir... here's a $20 credit.

Hey Comcast, kiss my ass!