I follow ThinkGeek.com on twitter because I like their products and they generally seem to be alright folks. Little did I know just how alright they are: http://www.thinkgeek.com/blog/2011/04/how-not-to-ship-chocolate-zomb.html
To summarize, they sold gag zombie Easter rabbits ( http://www.thinkgeek.com/interests/looflirpa/e88a/ ) but it would seem that they didn't ship particularly well. They melted, or broke, or both. So they had a whole bunch of dissatisfied customers.
So, what did they do?
They gave everyone a full refund! No one had to threaten them, that I know of. No one had to do any more than take the time to order it and be disappointed because they didn't ship so well. They apologized and made it right.
Thumbs up for ThinkGeek.com. Well done folks. Well done.
PS: my dvr got stuck again today. Lovely.
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