Today I went and picked up the new box. I tried to go to the customer service center I had been to before and there was a large sign saying that they'd moved. Okay then. Fair enough. That happens.
I went to the new address, which was a series of counters you stand at, with a bunch of cushy seats in the back. A woman takes your name when you enter and tells you to have a seat and they'll call your name. In front of the seats there were four large screen televisions, three of which were showing the same Comcast ads, which did little or no good since the sound was off and there were no subtitles.
The semi-nice woman called my name, took my old standard def. Comcast DVR, and handed me a Comcast HD DVR. I was a bit shocked to find that she gave me a clearly VERY used DVR with a number of nicks and bumps on it. It was certainly not new.
As I picked it up and went to walk out I noticed a rattling sound inside of it. This did NOT bode well. I took it back to her and asked if I should be concerned. She looked annoyed and said it's fine. Gee thanks!
So I took it home, set it up, and called the phone number to get it activated.
The automated menu for activation does not have an option for DVRs. So I went ahead and talked to a person. She was fine. I suppose. She activated it, but the DVR was a bit slow to respond and acted clunky in general upon starting up. It wouldn't change channels for me, but I could get it to work eventually with the arrow button.
The woman on the phone said it was just loading everything and should be fine after it's done loading everything. She said it was new, which is where I cut her off and told her that there is nothing new about this DVR. She admitted that most of the boxes are refurbished. (I think this one was refurbished with the ugly stick.)
Anyway.. I'm letting it sit a while to see how it does.
No comments:
Post a Comment