Frustration

Tonight my DVR is supposed to be recording Destination Truth for a few hours, during which Community and Bones were to be recording on the other station.

I watched Community off the DVR, and upon hitting "delete" to remove the recording the DVR locked up and become unresponsive. I waited about five minutes before figuring that it was gone (not the first time this has happened). I knew I'd be losing part of Bones, but I wasn't sure it was recording at this point anyway.

I unplugged the DVR, counted to 15, and then plugged it back in. When it came back on it was recording Bones but not Destination Truth. When I tried to go to the DVR to see why not the screens were all wrong and it was clear something wasn't rebooting correctly.
Upon hitting the DVR button I was sent directly to my current recordings, and not to the DVR options screen.

So I had to call the customer service number. This is where you have to push a million buttons to get a hold of an actual person. The "please tell me how I can help you" voice recognition never works so I don't bother any more. Tonight I learned that "F@ck off!" appears to bypass that crap. Then I want to box support somehow, but it only gave me options for a blue screen, "to be announced" screen, or remote control trouble. None of those were correct so I hit zero. It told me that it wasn't a correct option so I hit zero repeatedly, over and over about ten times. It then said that there was a long wait to talk to a CSR.

The guy was nice and I know the routine already. He asked what the problem was, and I told him. Then I told him that I needed him to reset my DVR and re-load the software remotely. It's not the first time I've had them do this, so I know what has to be done.

They ask for the phone number and address for the account, then the last four of my social security number. I find that sketchy, but whatever. I just want my DVR rebooted.

He then told me to wait 15 to 20 minutes and asked if there was anything else he could do. I said he was very nice but it'd be cool if he could note that their DVRs are a piece of junk and they really need to do something about that.
He suggested that he could schedule a service call and have someone come out and look at it. I'm pretty sure that they charge for those service calls, and what's the guy going to do? Agree with me that their DVRs are pieces of junk? Seriously, this is my second DVR with them and it's the exact same problems.